We put you at the center of everything we do. So the more we know about your concern, the more capable we will be to solve it. Here are a few simple steps to have your concern resolved: Step 1: Inform Republic Bank of your complaint by: Calling Personal Banking or Corporate & Commercial Banking E-mailing your Branch Contact Visiting your Republic Bank branch Step 2: If your concern has not been resolved to your satisfaction, then escalate to the Branch Manager for Personal Banking concerns or to the Corporate & Commercial Head for Corporate & Commercial Banking concerns. Step 3: If the steps above do not help, please escalate to the Country Head or designate.