RepublicOnline and RepublicMobile App

• Will I have to re-register for Online Banking?

  Yes, you will receive a link via email to re-enroll in online banking with RepublicOnline. You will also be asked to download the RepublicMobile app from the App Store or Google Play Store.

• Will I be able to see all my accounts and credit cards on the new platforms?

  Yes. You will be able to see your accounts and credit cards (with your new Republic Bank account numbers).

• Will my Online Banking username and password change?

  Yes. The process is simple and completely automated. When the system goes live, visit our website and click on the RepublicOnline to complete the “Register New User” process.

  To complete this process, you will need to input some personal details, i.e. Name, date of birth, ID type (Passport, National ID, Driver’s permit), email and phone information as well as you can set your own username.

  You will also be required to input some banking information:
  1. Your new Deposit Account Number/ Credit Card Number
  2. PIN (the pin that is associated with the deposit account or credit card).
  3. Customer ID

  Once completed you will be sent a temporary password by email to complete the registration process.

• Will I still have access to Online Banking during the switchover period?

  All online banking services including online access to credit card balances and online transactions will be unavailable during a brief period immediately preceding the launch of the Bank’s new technology platforms. We will advise of this date well in advance to help you prepare and to minimise any inconvenience caused by the interruption in service.

• Will I be able to pay bills online, during the switchover period?

  Bill payment services will be unavailable during a brief period immediately preceding the launch of the Bank’s new technology platforms. We will advise of these dates well in advance to prepare you for the change. When the dates are confirmed, we highly recommend adjusting any payments that are due during this timeframe to ensure a timely payment, taking processing times into account.

• Will I be able to view my e-statement history in Online Banking after the conversion is complete?

  Your current e-statement history will be available on RepublicOnline or the RepublicMobile App up until to the conversion.
  We recommend downloading and saving a year’s worth of statements for your records. 
  If you would like to access your e-statement history after the conversion, simply make a service request at your branch and we will happily assist.

• Will my automatic bill payments be affected?

  Saved scheduled payments (notifications as well) on your BNS Internet Banking will not be migrated to the new internet banking platform. Please take note of these saved scheduled payments, along with utility and third-party payment information, so that you can set them up on your new internet banking.

• How do I use RepublicOnline?

  You can view our RepublicOnline Demos here.

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