Identity theft is the use of someone's personal information without their knowledge or consent to commit a crime such as fraud or theft. Identity theft can start whenever a criminal gets access to someone else's information. Protect Yourself and Minimise the Risk There are important steps you should take to protect your information. Follow Safe Computing Practices to protect your information online Follow General Security Practices protect your information in other ways Learn about how to identify and avoid Phishing Scams Protect Yourself Know that Republic Bank will never present you with unexpected webpages or send you unsolicited emails asking for your password, Personal Identification Number (PIN), or credit card and account numbers. Report any suspicious requests to Republic Bank immediately. Do not respond to unsolicited emails or websites that request personal information. What to Do If it Happens to You If you believe that you are a victim of identity theft and you are a Republic Bank customer, please contact your branch or contact us Contact each financial institution, credit card issuer, or other company that provided the identity thief with unauthorised credit, money, goods, or services Report the incident to your local police department If your government-issued documents were lost or stolen, report them to the responsible ministry or department and request new documents